![]() ![]() #Lxi expert software review how toBut, there are customers who will call back week after week about the exact same thing they asked about the week before (or the day before) asking how to do it again. Now, somtimes they DO help with a How-to, especially if its something quick, or something that if they're taught how to do it, they won't call about it again. They're to point customers to the tutorials on the website, or advise them to check some of the Signmaker's Forums. Cutter Techs aren't SUPPOSED to do How-to's. Now, take that during the week, there is between 100-200 calls per day, everything from "I just got my machine, help me hook it up." to "I need a call, NOW!" to "." <- message without anything but Name / Phone # So, at any one time, there are between 3-5 techs actually on the phones. There is also a dispatcher, and one of the 5 techs acts as dispatcher in their absence. (This is changing soon, as 1 will be shifting over to Color Tech, and another will be leaving the company within the next few months). On a good day, when noone's missing from work etc, there are 5 on the phones. ![]() Most people know of SW Tech because they've talked to a Cutter Tech. "Laser" Techs (Mainly deal with Laser Engravers, 1 specialized tech trained to deal with rotary engravers). Color Techs (Printer Techs, if you've purchased a large format printer from SW, chances are you've had one come out to setup the machine).ģ. Cutter Techs (aka anything that doesn't have to do with Engravers or Printers).Ģ. There are actually 3 tech departments in SW.ġ. Product and industry knowledge: familiarity with saas based solutions like jira, freshdesk or similar products are good to have.Life-time tech for SW software / hardware. Powerful collaborator: solid experience working effectively across globally distributed teams, and with different customers (executives, admins, managers, and end-users) from across a variety of industry segments.Ĭonfident self-starter: requiring minimal supervision in a fast-paced, constantly changing software environment.Ĭredentials: degree in business, economics, computer science, technical communications, or related areas of study is requiredProfessional certificate or formal education in commercial training/adult instruction is preferred. Translator of all things technical: ability to convert technical or scientific specifications into plain language that customers understand and appreciate.Įngaging presenter: ability to read the (virtual) room, listen actively to questions, and adjust your approach to advance customer success. ![]() #Lxi expert software review professionalGrowing our library of digital content with recorded trainings, when not delivering trainings, you’ll work closely with product support team to create new elearning modules or to revise existing content based on software upgrades, customer needs, and roadmap goals.Īnticipating and planning for training opportunities that delight customers.Įxperienced trainer: at least 2 years of professional experience in training needs analysis, curriculum design, and online classroom facilitation-or at least two years professional experience in technical sales, business consulting, customer support, or software implementation. Measuring the effectiveness of training events with surveys, and then making modifications to ensure we are meeting our intended objectives and continually improving. Managing the education environment for assigned applications to ensure reduced participant learning curves with hands-on software practice.Ĭollaborating with subject matter experts – across product team, technical documentation, and product support – to gain a detailed understanding of the software, as well as business processes and best practices. Job description: product training specialistĪs a product training specialist with 12th wonder, you will be responsible for:Įmpowering customers by facilitating training (virtual) during customer onboarding on assigned solutions.ĭeveloping training assets such as on-demand recordings of training sessions, as well as product demos, tutorials, exercises, quizzes, surveys, presentations, and any other instructional materials. Salary ₹6,00,000 a year job type full-time ![]()
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